Attention travelers: Jambojet, one of Kenya’s leading airlines, is scheduled to perform a major system upgrade starting Monday, 22nd September 2025 at 1700hrs. This essential upgrade may temporarily impact flight bookings, check-ins, and customer service responses. At Novustell Travel, we want to update our clients on what to expect and how we can support you to navigate this upgrade smoothly.
What Does the Jambojet System Upgrade Mean for Travelers?
- System upgrades like the one Jambojet is implementing are designed to improve reservation systems, enhance booking security, and streamline customer service. However, during the upgrade, travelers might experience:
- Difficulties booking new flights or modifying existing reservations on Jambojet’s platforms
- Temporary unavailability of online check-in services
Possible delays in flight status updates and customer support responses
How Will the Jambojet System Upgrade Affect Your Travel Plans?
- You may find Jambojet flights temporarily unavailable for booking online during the upgrade window.
- Changes or cancellations might be hard to process digitally.
Communication with Jambojet’s customer service channels may be slower than usual.
What Can You Do If You Need to Travel or Book During the Jambojet System Upgrade?
Novustell Travel has your back! Here’s how we help:
- Expert Booking Support: We have direct access to airline systems and alternative booking methods to secure your flights even during the upgrade.
- Real-Time Updates: Our team monitors the upgrade progress and provides timely information on flight status and available options.
- Flexible Planning: We advise on the best travel dates and alternatives to avoid the upgrade downtime when possible.
Comprehensive Services: Beyond flights, we assist with visa processing, accommodation bookings, travel insurance, and ground transport to ensure your entire trip stays on track despite the upgrade.
Pro Tips for Managing Your Travel During Airline System Maintenance
- Plan Ahead: Avoid booking flights on days when airlines schedule system upgrades.
- Book Through Trusted Travel Agencies: Contact Novustell Travel directly for bookings instead of relying solely on airline websites during the upgrade period.
- Stay Updated: Follow airlines’ official websites and social media for real-time outage information and flight status updates.
Travel stress-free even when airlines perform system upgrades. With Novustell Travel’s expert support, your bookings and travel plans remain secure and flexible.
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